FREQUENTLY ASKED QUESTIONS

At the studio, you will change into our cycle shoes (SPD-SL compatible cleats) which we provide at no extra charge as long as you book into a class. It is compulsory to wear a pair of socks when you ride for hygiene purposes. If you forgot to bring a pair of socks, we sell socks at the studio for RM22 as well.

We recommend that you come in:- 1) workout gear that you will feel comfortable sweating in 2) remember your socks :) 3) a water bottle.

Please arrive at least 15 minutes before your scheduled class. That way we can ensure we do a proper bike set-up for you and that you will be present for your instructor's safety briefing at the beginning of the class. Please note that your safety is our utmost priority. Hence if you're a beginner and you arrived AFTER the safety briefing by your instructor, we do have the right to deny your entry into class. Fret not, if you booked in using credits purchased from our website, we would be happy to book you into the next available class! (Note : Riders booked via Class Pass would not be entitled to this perk).

Our studio is a comfy space with the following amenities:- 1) Toilets and shower facilities (unisex); 2) Hairdryer; 3) Complete skincare (including pomade for the gentleman); 4) Make up; 5) Lockers; 6) Water dispenser; 7) Table and stools. Psst : We have a rooftop space coming real soon too!

Visitor parking lots are available in LG1. The following parking rates are the same for weekdays and weekends: - From am to 5.59pm, parking is RM2 for first 3 hours and RM2 for every subsequent hour. - After 6pm, it would be RM4 per entry.

Yes, we have 2 shower rooms equipped with shower gel, shampoo and conditioner for you to freshen up for your next destination after spin :)! (Note: bring your own towel!) We also provide hair dryer, skincare and makeup should you need any.

The waitlist for classes opens when the class is fully booked online. You will move up the waitlist when members cancel their spots for that particular class. There is no guarantee that you will be allocated a spot, so do check your account to see if you have secured a bike in class or not. The waitlist is first-come-first-serve. Note: All members must check in before the first track for the class. Failing which, they will have their spots released to members on the waitlist, any walk-ins members, or members who wish to switch bikes.

Schedules are released daily between 12:00pm - 12:30pm. ClassPass members will not be able to choose their desired bikes and will be automatically allocated a bike via the ClassPass system. If you desire to change your bike, it will be subjected to availability and can only be done over the counter.

Create an account and purchase a package with us. Go to schedule and click on a session you would like to be booked into. Click on the studio layout to select which bike you want (any bike in our studio is a good spot!) and reserve your spot. You will receive a notification email, confirming your session and we’ll see you in the studio for an H♡ • SOME time! PS: We recommend you pick a bike on the second row so that you can follow your homies in the first row and our instructors will also be able to pay special attention to you if you’re close to them!

Our classes are released on a daily basis, and you can book up to 2 weeks in advance.

We do not provide refunds on class credits, monthly passes, or memberships.

As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to riders who arrive past the safety briefing of the class and for first-timers who fail to reach 15 minutes before the start of the class.

We practice an 8-hour cancellation policy. Kindly cancel your bike at least 8 hours before class to avoid a forfeiture of class credit. All riders who arrive late or didn’t show up will have their credit forfeited for that class.

We will only extend a package due to medical-related reasons. You can submit your request for extension to hey@hocycle.fun with supporting documents (subject to approval).