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FREQUENTLY ASKED QUESTIONS

  • Do I need to bring shoes for the class?
    At the studio, you will change into our cycle shoes (SPD-SL compatible cleats) which we provide at no extra charge as long as you book into a class. It is compulsory to wear a pair of socks when you ride for hygiene purposes. If you forgot to bring a pair of socks, we sell socks at the studio for RM22 as well.
  • What do I wear and what do I bring for class?
    We recommend that you come in:- 1) workout gear that you will feel comfortable sweating in 2) remember your socks :) 3) a water bottle.
  • What should I know or do as a first timer to Ho Cycle?
    Please arrive at least 15 minutes before your scheduled class. That way we can ensure we do a proper bike set-up for you and that you will be present for your instructor's safety briefing at the beginning of the class. Please note that your safety is our utmost priority. Hence, we practice a strict late comer policy. We will close the door sharp on the dot for each scheduled class. If you arrive later than the scheduled timing of the class, you will be denied entry into the class. Fret not, if you are a Homie booked in via our website, you may still attend any available class (classes with less than 5 available bikes for booking is deemed unavailable for this replacement perk) on the same day! Just let us know over the counter and we will be happy to book you in. Riders booked via Class Pass would not be entitled to this perk.
  • What amenities do you provide?
    Our studio is a comfy space with the following amenities:- 1) Toilets and shower facilities (unisex); 2) Hairdryer; 3) Complete skincare (including pomade for the gentleman); 4) Make up; 5) Lockers; 6) Water dispenser; 7) Table and stools. Psst : We have a rooftop space coming real soon too!
  • Where can I park my vehicle and what are the parking rates?
    Visitor parking lots are available in LG1. The following parking rates are the same for weekdays and weekends: - From am to 5.59pm, parking is RM2 for first 3 hours and RM2 for every subsequent hour. - After 6pm, it would be RM4 per entry.
  • Are there shower facilities?
    Yes, we have 2 shower rooms equipped with shower gel, shampoo and conditioner for you to freshen up for your next destination after spin :)! (Note: bring your own towel!) We also provide hair dryer, skincare and makeup should you need any.
  • How does the waitlist work?
    The waitlist for classes opens when the class is fully booked online. You will move up the waitlist when members cancel their spots for that particular class. There is no guarantee that you will be allocated a spot, so do check your account to see if you have secured a bike in class or not. The waitlist is first-come-first-serve. Note: All members must check in before the first track for the class. Failing which, they will have their spots released to members on the waitlist, any walk-ins members, or members who wish to switch bikes.
  • When are schedule released for ClassPass members?
    Schedules are released daily between 12:00pm - 12:30pm. ClassPass members will not be able to choose their desired bikes and will be automatically allocated a bike via the ClassPass system. If you desire to change your bike, it will be subjected to availability and can only be done over the counter.
  • How do I book a bike?
    Create an account and purchase a package with us. Go to schedule and click on a session you would like to be booked into. Click on the studio layout to select which bike you want (any bike in our studio is a good spot!) and reserve your spot. You will receive a notification email, confirming your session and we’ll see you in the studio for an H♡ • SOME time! PS: We recommend you pick a bike on the second row so that you can follow your homies in the first row and our instructors will also be able to pay special attention to you if you’re close to them!
  • When are schedules released for Ho Cycle Riders?
    Our classes are released on a daily basis, and you can book up to 2 weeks in advance.
  • Refund Policy
    We do not provide refunds on class credits, monthly passes, or memberships.
  • Late Arrival Policy
    As part of our studio policy to practice punctuality and fairness, we reserve the right to deny entry to riders who arrive past the start time of the scheduled class and for first-timers who fail to reach 15 minutes before the start of the class.
  • Cancellation Policy
    We practice an 8-hour cancellation policy. Kindly cancel your bike at least 8 hours before class to avoid a forfeiture of class credit. All riders who arrive late or didn’t show up will have their credit forfeited for that class.
  • Package Extension Policy
    We will only extend a package due to medical-related reasons. You can submit your request for extension to hey@hocycle.fun with supporting documents (subject to approval).
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